Whatsapp on Gorgias
Big news for eCommerce owners. One of the best eCommerce helpdesks, Gorgias is starting beta testing on Whatsapp! What is Gorgias? Gorgias is an eCommerce helpdesk. An eCommerce helpdesk is a customer support service specifically designed to assist online shoppers with any issues or questions they may have about products, orders, or other aspects of...
Last updated: 13 Dec 2022
CONTENTS
Big news for eCommerce owners.
One of the best eCommerce helpdesks, Gorgias is starting beta testing on Whatsapp!
What is Gorgias?
Gorgias is an eCommerce helpdesk. An eCommerce helpdesk is a customer support service specifically designed to assist online shoppers with any issues or questions they may have about products, orders, or other aspects of the eCommerce experience. Gorgias’s customer support is available via phone, email, live chat, or other forms of communication, and its goal is to provide timely and helpful assistance to customers to ensure a positive shopping experience.
Gorgias allows your eCommerce to have 1:1 interactions with your customers through various channels such as email, social media, live chat, voice, and SMS messages. Moreover, automation of your helpdesk is easily installed with Gorgias. These are the reasons why it’s called one of the best eCommerce helpdesks for eCommerce owners.
Gorgias makes Whatsapp a customer support channel
One post on the Gorgias product roadmap is the start of this beta testing. Paul Teyssier posted a post with the title “WhatsApp Beta” on June 2020. Compared to other posts on this roadmap, this post has much more supporters. (620 supporters!)
Based on this huge reaction, Gorgias decide to make Whatsapp a new customer support channel to satisfy eCommerce customers.
Why do you use WhatsApp for Customer Service?
One of the main challenges of using email for customer support is that many people don’t check their inboxes regularly, which can slow down the resolution of issues and make it difficult for businesses to provide personalized solutions.
This is where WhatsApp can be beneficial. With a 98% open rate, WhatsApp conversations are highly engaging and allow for quick responses to customer inquiries.
What can you expect from this collaboration?
The Whatsapp Integration will allow you to interact with your customers on Whatsapp and manage all conversations in one place.
Things you could do with Gorgias can be done through Whatsapp from now on, personalization messages for example. Gorgias stores all purchasing and conversation data in one place, so you can answer the best-personalized answer to your customers as quickly as possible once they text you via Whatsapp.
Gorgias’ already-established helpdesk automation tool is also a major advantage. By setting up the bot to automatically respond to frequently asked questions, it is possible to provide customer support via Whatsapp much faster than if a person were to answer each question one at a time.
Of course, you can access all existing features for your customer support on Whatsapp, so customer satisfaction is guaranteed to increase without a doubt.
If your workflow needs more than the native integration offers, our custom development team can build the extra connections between Gorgias and the rest of your stack.
POPULAIR ARTICLES
GET IN TOUCH
To speak with us, call (+31) 613 326 179, send us an email, or reach out to us by chat or What’s App.
(+31) 613 326 179 
INFO@FLATLINEAGENCY.COM THINKING
How to calculate the Total Cost of Ownership (TCO) for your eCommerce store
Running a successful eCommerce business requires more than just a great product and marketing strategy. Understanding the Total Cost of Ownership (TCO) is crucial for making informed decisions about your platform, tools, and long-term scalability. Whether you’re on Shopify, Magento, or another platform, calculating your TCO can help you uncover hidden costs and optimize your...
Traffic up, revenue flat: how to find where your store actually leaks conversion
When traffic is up and revenue is flat, the money is leaking somewhere between the click and the payment, and the usual reflex, blame the ads and buy more traffic, sends good money after a leak it cannot reach. Revenue is traffic multiplied by conversion rate multiplied by average order value, so if traffic rose...
Shopify Specialist, Creative Studio or Full-Service Commerce Agency: Which Model Fits Your Team?
The Shopify specialist vs full-service ecommerce agency decision is not a contest between depth and breadth. It is a question of dependencies. Choose a specialist when the assignment is narrow and your team can coordinate the surrounding work. Choose a creative studio for brand-led experience. Choose full-service when several commerce workstreams must move as one....
The Shopify Agency Shortlist Scorecard: Compare Technical Fit, Delivery Risk and Growth Support
A polished pitch can make Shopify agencies sound equally capable while concealing different teams, assumptions, and operating models. A Shopify agency shortlist scorecard turns that ambiguity into a 100-point comparison of technical fit, delivery risk, and growth support. It combines weighted criteria with pass/fail gates so presentation quality cannot compensate for a capability gap. Copy...
Project Handover or Long-Term Partner? Choosing a Shopify Post-Launch Model Before You Sign
Choose a Shopify agency post-launch support model by assigning each operational workstream to the team with the right capability, capacity, and accountability. A complete handover works for capable internal teams. A retained partner suits continuing specialist demand. A hybrid model divides ownership. Define that model before signing, not in the final week before launch. The...
12 Questions to Ask a Shopify Agency Before You Approve Discovery
The most useful questions to ask a Shopify agency test whether discovery will produce a decision, not merely start a relationship. Before approval, confirm the business outcome, unknowns, participants, deliverables, ownership, price, and exit options. A credible discovery proposal should show how each unresolved question becomes evidence your team can act on. Discovery is often...
How to Read a Shopify Agency Case Study: Evidence, Gaps and Questions to Ask
How to evaluate Shopify agency case study? A Shopify agency case study should help you judge whether an agency can handle a project like yours. Evaluate it through six signals: project comparability, agency attribution, measurement context, independent verification, delivery insight, and recency. A polished result matters less than a clear evidence chain connecting the starting...
How to Compare Shopify Agency Proposals Without Letting Price Decide Everything
To compare Shopify agency proposals fairly, normalize each response into the same scope, ownership, risk, and commercial structure before comparing totals. Mark every requirement as included, excluded, optional, assumed, or unclear. Then score delivery confidence and fit alongside total commercial exposure. Price matters, but only after you know what each price buys. Three proposals can...
What ‘Enterprise-Ready’ Actually Means in a Shopify Agency
The most important enterprise Shopify agency requirements concern control, not prestige. An enterprise-ready partner can change a revenue-critical commerce operation without losing control of dependencies. The test is whether it can govern architecture, data, decisions, releases, operational continuity, and post-launch ownership across multiple teams and connected systems. Enterprise language is easy to borrow. Shopify Plus...
Best Shopify Agency in the Netherlands? A Decision Framework for Finding the Right Fit
Search for the best Shopify agency in the Netherlands and you will find rankings, partner tiers, portfolios, and polished claims. The right agency is the one whose verified experience, delivery model, technical scope, and post-launch ownership match your project. That answer changes with your platform, integrations, markets, team, and commercial model. Once three proposals land...
A redesign that survives three years: designing for scalability, not a relaunch
A redesign for scalability is one built to absorb the changes you cannot yet name: the campaign, the page type, the section that does not exist on the day the redesign ships. Most redesigns are treated as a relaunch, a finished event to be celebrated and then left alone, which is exactly why they start...